How We Do Business

Ordering:
Simply find the items you like in the Shop Online section, and click the “Add to Cart” button. You will be asked to either register or login to use the secure shopping cart, with the option to pay with your MasterCard, Visa or via PayPal.

Gift Certificates:
LilMcKH Jewelry gift certificates are available in any amount over $50.00. Gift certificates may be used for in-person studio purchases or at shows.

Shipping & Delivery:
Available items will be shipped within one week or less of receipt. Special commissions and custom design orders will be shipped within approximately 3 weeks. You will be notified if there is to be a delay in shipping. Because each piece of LilMcKH Jewelry is handmade, some pieces may require longer; if this is the case, you will be contacted by email and given the option of accepting the delayed delivery date or canceling your order. All orders are shipped US Priority Mail and insured for $10. Sales tax (10%) is required on orders shipped within Louisiana. Please call to discuss express orders or special shipping arrangements. Shipping times exclude weekends and holidays. At this time the web site/shopping cart is not set up to ship to international addresses, however, please email us direct (mail@LilMcKHJewelry.com) to discuss a request and we will investigate shipping costs and then be able to invoice you for your order via PayPal.

Exchanges & Returns:
Any damages that occur during shipping must be reported via email (mail@LilMcKHJewelry.com) or phone (601-259-6461) within 24 hours of receipt. LilMcKH Jewelry will accept exchanges on most merchandise within 10 days of purchase. Unfortunately and without exception, we cannot accept any exchanges on merchandise that has been obviously worn. Store credit, for use within six months, will be issued for jewelry returned unworn and in original condition within 10 days of purchase and accompanied by a sales or gift receipt. We do not give refunds. No returns or exchanges on custom orders or worn pieces. Please send all returns to:

LilMcKH (do not use “Jewelry” in the address)
P.O. Box 206
Gretna, LA 70054

For your own protection, please notify us that a package is en route and be sure to fully insure the package. Include your receipt and reason for the exchange. We will confirm receipt of the returned item by email. We are sorry, but shipping and insurance fees are not refundable.

Order Cancellation:
To cancel an order you have placed, you must contact us via email (mail@LilMcKHJewelry.com) or phone (601-259-6461). Every effort will be made to accommodate the cancellation of an order as long as it has not yet been shipped. When canceling an order, please provide your name, order number and your contact information. If, however, the item has already been shipped, the order cannot be canceled. Store credit, for use within six months, will be issued for jewelry returned unworn and in original condition within 10 days of purchase and accompanied by a sales or gift receipt. We do not give refunds. We are sorry, but shipping and insurance fees are not refundable.

Customer Service:
In the unlikely event that a piece of LilMcKH jewelry breaks, please contact us to discuss the nature of the repair required. A minimal repair charge may apply, as will shipping charges, but we will do all that we can to make your piece like new again. You may contact us by email (mail@LilMcKHJewelry.com) or phone between 10am-5pm CT, Monday – Friday (601-259-6461).

Security:
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our website server. Your credit card information is encrypted when it is transmitted to the PayPal shopping cart. Your credit card is charged when your order is placed. For your own safety, please do not use email to send us credit card information. Use the secure ordering form instead.

Customer Privacy:
LilMcKH Jewelry is committed to protecting your privacy and confidentiality. We will never share, sell, rent, trade or give away your name, email or address to anyone without your written permission. Any information we collect is solely for the purpose of enhancing your shopping experience. When you sign up for email or make a purchase, you will be added to our email list and we will occasionally send you information about special offers, new products and upcoming events. If you would like to be removed from our list, you may follow the easy instructions on any email you receive from us.

Copyright:
This website and its contents, including, without limitation, text, photographs and graphic elements, is Copyright 2009-2018 LilMcKH Jewelry. All rights reserved. All products and designs depicted on this website are © LilMcKH Jewelry and are the sole property of Lil McKinnon-Hicks. No reproduction of any portion of this website or any product, design, or design element depicted herein, is permitted without the express written permission of Lil McKinnon-Hicks.